Frequently Asked Questions

Everything you need to know about your Japam experience.

What is the typical shipping timeframe for my order?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How can I return or exchange an item?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.

What materials do you use in your clothing?

At Japam, we prioritize quality and sustainability. Our collections primarily feature organic cotton, premium linen, and recycled polyester to ensure both comfort and durability.

How do I know which size will fit me best?

Detailed size charts are available on every product page. We recommend measuring a similar garment you own and comparing it to our specifications for the most accurate fit.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as flexible buy-now-pay-later options via Klarna.